Customer Care Representative

Are you a customer service professional focused on building customer relationships to promote retention and loyalty? If you enjoy being a primary point of contact and have interest in the educational resource industry, this Customer Care Representative contract-to-hire role in the greater Greenfield area could be for you!

Duties include:

• Handle inbound and outbound phone calls, email requests, and other client interactions
• Maintain documentation of resolutions in database for review by sales and management 
• Deliver exceptional client experiences in professional manner
• Ability to multitask, manage time, and prioritize duties

Desired Qualifications:

• Associate’s degree
• Experience using CRM systems (preference to Salesforce)
• Organized
• Proficiency in MS Office and Google Suite

This full-time contract-to-hire Customer Care Representative role requires you to be in office in greater Greenfield, MA. Pay rate is $19.00 per hour.  Interested or want to learn more? Reach out or apply today!

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